Distance Sales Agreement
Distance Sales Agreement
Last updated: 29 July 2026
1. Parties
1.1. Seller
Registered Company Name: On Mücevherat Sanayi ve Dış Ticaret A.Ş.
Brand: Storks Diamond
Address: Büyükyalı İstanbul, Kazlıçeşme Mahallesi, Kennedy Caddesi, No: 52/I, Zeytinburnu, 34020 Istanbul, Türkiye
Telephone: 0 (212) 526 10 10
Email: online@storks.com.tr
Tax Number: 6421060716
Trade Registry Number: 435557-0
MERSİS Number: 0642106071600001
Website: https://storks.com.tr
1.2. Buyer
The Buyer is the consumer who places an order through storks.com.tr and whose name, surname or company name, contact details, billing information and delivery information are collected electronically during the ordering process. The Buyer’s information is provided in the order summary and Preliminary Information Form.
2. Subject and Legal Basis of the Agreement
The purpose of this Agreement is to establish the rights and obligations of the parties concerning the sale and delivery of the product ordered electronically by the Buyer through storks.com.tr.
This Agreement has been prepared in accordance with Consumer Protection Law No. 6502, the Distance Contracts Regulation and other applicable legislation.
3. Preliminary Information and Formation of the Agreement
Before confirming the order, the Buyer is informed through the Preliminary Information Form and order summary about the product’s essential characteristics, the Seller’s details, the total price inclusive of all taxes, any delivery and additional charges, payment and delivery conditions, the right of withdrawal, the return procedure and applicable exceptions.
The Agreement is concluded electronically when the Buyer confirms receipt of the Preliminary Information Form and expressly approves the order, which entails an obligation to pay.
The Preliminary Information Form, order summary, specifications stated on the product page and all expressly disclosed conditions of sale form an integral part of this Agreement.
4. Product, Price and Order Information
The order summary and Preliminary Information Form specify the type, model and quantity of the product; the selected variant or size; gemstone and precious-metal characteristics; certificate details; sales price inclusive of all taxes; discounts; delivery charges; total amount payable; and payment method.
Product images may display slight colour variations due to differences in screens and lighting conditions. Natural gemstones may have unique variations in colour, tone, texture and natural markings. The characteristics forming the basis of the sale are determined according to the product description, selected variant and certificate information supplied with the product.
5. Payment
The Buyer may select one of the available payment methods offered during checkout, including a credit or debit card, bank transfer/EFT or another available method. Card and payment transactions are processed through the secure infrastructure of authorised banks or payment service providers.
If payment cannot be completed due to unauthorised use, security concerns, technical errors or rejection by the relevant bank or payment service provider, the order may not be processed. The Seller will inform the Buyer accordingly.
6. Delivery
The product will be delivered to the delivery address and the person or organisation specified by the Buyer during checkout. The Buyer must provide accurate and complete delivery information.
Unless a shorter period is promised on the product page or in the Preliminary Information Form, products held in stock will be dispatched as soon as reasonably possible after the order has been confirmed by the Seller. In all circumstances, delivery will not exceed the statutory maximum period of 30 days. A different agreed delivery period may apply to products specially prepared at the Buyer’s request.
Unless otherwise stated during checkout, jewellery orders are sent by secure and insured delivery. If the package shows visible signs of damage or opening at the time of delivery, the Buyer is advised to ask the courier to prepare a damage report and to notify the Seller. Failure to obtain such a report does not remove the consumer’s statutory rights.
7. Impossibility of Performance
If it becomes impossible to fulfil the order for the relevant product or service, the Seller will notify the Buyer in writing or through a durable medium within three days of becoming aware of the situation.
All payments collected will be refunded within no more than 14 days of the notification date, using a method compatible with the payment instrument used for the purchase and without imposing any costs on the consumer.
8. Right of Withdrawal
The Buyer may withdraw from this Agreement within 14 days of the date on which the product is delivered to the Buyer or a third party designated by the Buyer, without providing any reason and without incurring a penalty. The Buyer may also exercise the right of withdrawal between the date on which the Agreement is concluded and the date on which the product is delivered.
It is sufficient for the withdrawal notice to be sent to the Seller in writing or through a durable medium before the 14-day period expires.
A withdrawal request may be submitted by:
Sending an email to online@storks.com.tr
Requesting assistance through the telephone number 0 (212) 526 10 10
Sending written notice to On Mücevherat Sanayi ve Dış Ticaret A.Ş., Büyükyalı İstanbul, Kazlıçeşme Mahallesi, Kennedy Caddesi, No: 52/I, Zeytinburnu, 34020 Istanbul, Türkiye
The Buyer must return the product to the Seller or a person authorised by the Seller within 10 days of submitting the withdrawal notice. This obligation does not apply if the Seller offers to collect the product directly.
9. Returns and Refunds
A product returned under the right of withdrawal must not have been used beyond what is necessary for a reasonable inspection. Where possible, it should be returned with its original box, invoice, certificate and all accompanying items supplied with the product. Opening the packaging does not, by itself, invalidate the right of withdrawal.
The Buyer is not responsible for any change or deterioration occurring when the product is used during the withdrawal period in accordance with its operation, technical specifications and instructions for use. Any reduction in value caused by use exceeding what is necessary for a reasonable inspection may be assessed in accordance with applicable legislation.
Within 14 days of receiving the withdrawal notice, the Seller will refund all payments collected, including delivery costs where applicable. The refund will be issued in a single payment using a method compatible with the payment instrument originally used by the Buyer, without imposing any costs or obligations on the Buyer.
The Preliminary Information Form will clearly identify the designated return carrier and specify which party is responsible for the return costs. The Buyer will not be charged for return delivery when using the carrier designated by the Seller. If the designated carrier does not have a branch in the Buyer’s location, the Seller will arrange collection of the product without requesting any additional payment.
10. Exceptions to the Right of Withdrawal
Under the Distance Contracts Regulation, the right of withdrawal cannot be exercised in relation to contracts for goods prepared according to the Buyer’s requests or personal requirements.
This exception may apply in particular to:
Products engraved or marked at the Buyer’s request with a name, initial, date, message or special symbol
Products specially manufactured for the Buyer or permanently altered in a manner differing from the standard sales options
Products manufactured outside the standard ready-made size range at the Buyer’s request or individually resized after delivery
A product being discounted or included in a promotion or special-occasion campaign does not, by itself, remove the right of withdrawal. If an exception to the right of withdrawal applies, the Buyer will be clearly informed of the product’s personalised nature before placing the order.
11. Defective Products and the Consumer’s Optional Rights
If a product does not conform to the characteristics agreed under the Agreement, the Buyer may exercise one of the following rights, subject to the conditions set out in Law No. 6502:
Withdraw from the Agreement
Request a reduction in the purchase price
Request a free repair, provided that this would not result in disproportionate costs
Request replacement with a defect-free equivalent, where possible
The provision of an after-sales maintenance warranty, certificate or commercial guarantee does not restrict the consumer’s statutory rights.
12. Complaints and Dispute Resolution
The Buyer may submit requests and complaints relating to an order by emailing online@storks.com.tr or calling 0 (212) 526 10 10.
For consumer disputes arising from this Agreement, Consumer Arbitration Committees and Consumer Courts located in the Buyer’s place of residence or the place where the consumer transaction was concluded will have jurisdiction, subject to the monetary thresholds announced annually by the Ministry of Trade.
13. Protection of Personal Data
The Buyer’s personal data is processed in accordance with the KVKK Privacy Notice for the purposes of concluding and performing the order and fulfilling legal obligations. Consent to marketing is not a condition for entering into this Agreement.
14. Retention of Records and Evidence
The Seller will retain records relating to the transaction, preliminary information, order, payment, delivery, withdrawal and return for the period prescribed by applicable legislation.
The parties’ records may be used as evidence in the event of a dispute, provided that they have been created lawfully.
15. Entry into Force
This Agreement enters into force when the Buyer confirms receipt of the Preliminary Information Form and approves the order, which entails an obligation to pay.
A copy of the Agreement will be provided to the Buyer by email or another durable medium and retained in a manner accessible to the Buyer.